Frequently Asked Questions

Here are a few questions we’re commonly asked…

1. Why should I use Imperial Painting Ltd. instead of another painting company?

  • Imperial Painting Ltd. is committed to providing exceptional customer service from start to finish of every project.
  • We use only the best products available for the substrate we are coating.
  • Our friendly, qualified painters take pride in their work and it shows.
  • We have several experienced crews ready to take on any challenge.

Imperial Painting Ltd. owner Craig Lundy: “I give my personal guarantee of a thorough job finished on time, every time.”


2. How do I choose the paint colours for my project?

When choosing a colour there are several things to think about.

INTERIOR
It’s important to first consider the size of the space you’re wishing to paint. Dark colours will make a room seem cozy, but smaller. Lighter colours tend to open a room up and make it seem larger.

When looking at a colour chip, it is a general rule of thumb that once the colour is painted on all walls in the space, it will seem slightly darker than when looking at the chip. The best place to look at a colour chip is outside in the natural light or in the room that it will be used in; fluorescent lights in a paint store will not give a true impression of the colour.

When painting an interior space, consider whether the paint itself is going to be a feature of the room or a background. If you have artwork or unique furniture that you would like to highlight, you may want to consider a lighter colour to put the focus on the art. If the paint job is intended to be an integral feature of a space, darker colours will stand out more.

EXTERIOR
For outdoor projects, the opposite rules apply; dark colours tend to make a home seem larger, while light colours make a home seem smaller. When choosing an exterior colour, we recommend a slow drive through a neighbourhood or two to see if you spot a house that really stands out to you. Painting combinations you find as you explore can be easily replicated; if you don’t see exactly what you’re looking for, it may at least provide a few ideas. It’s best to choose colours that will suit the neighbourhood you live in, but that aren’t exactly the same as your neighbours. One thing to keep in mind is that dark colours do tend to fade faster, as do blues and reds. However, with the right products we can make any colour last a long time.

TRENDS
Colour trends are constantly changing, so if you decide to choose a design that is very trendy at the time, it may be “out of season” before you actually need to repaint the space. The “wow” factor of really bold colours can also fade quickly. However, if your colours are too conservative they may seem “boring”. That said, in today’s market, with so many colours available, there aren’t exactly any “colour rules” you need to live by. The number one thing is to make sure YOU like the colours you’ve chosen before going ahead with the project. General Paint and Benjamin Moore stores have a wide selection of popular colours.

DESIGN CONSULTATION
We realize that choosing paint color(s) can be one of the most challenging aspects of a painting project. To help with the process we’ve put together a few sample colour schemes with the help of our associate designer, Carol Yavis of Design 911. Check out our Design page for more info.

3. What is the best brand of paint to use?

There is a common misconception that one paint store offers “better” paint than another. The truth is, every manufacturer and paint store offers several different grades of paint. Take Benjamin Moore, General Paint and Sherwin Williams, for example – if you compare their best products (or their worst), the specification sheets are almost identical. The important thing is to decide what grade of paint is necessary for the project. We always use what we believe is the best product available for a given substrate. While the ingredients may be very similar, different products do have unique characteristics. We have experience with the nuances of various products and have focused on certain products that meet all of our needs. The cost of paint is typically 10-20% of the cost of any given project. Upgrading to a premium paint grade will have a small impact on the total price of a project. However, it will increase the value of the project exponentially by creating a better looking finish that will stand up to the elements, whether it is a house full of children or an unobstructed southern exposure. We are happy to discuss the products that will work best for your project.

MPI product standards for each substrate are available online or on the specification sheets of any given product. Visit www.paintinfo.com for more info.

4. How much will my project cost?

In order to give an exact price on any project, we must first visit the site or view a set of architectural plans. We are always available to schedule an appointment for a free quotation; if you are in a hurry, we can usually provide a quote the same day we view a potential project, and start the project the next day. REQUEST A QUOTE ONLINE or call 604.418.7769.

We also provide a cost-plus option. Our hourly rate is $40/hr and we charge cost plus 10% on materials.

5. How do I know the price is competitive?

We recommend doing a little research in your market, and requesting quotes from as many as three reputable companies. Make sure your job specification is clear so that all three companies are quoting on the exact same thing. Usually, you’ll find pretty competitive pricing this way. At this point, you’ll not only have three prices, but you’ll have had an introductory experience with each company, as well as a formal presentation in the form of their quote. Now you’ve done a fair bit of legwork in gathering the appropriate information to make an informed decision. Once you have chosen a particular company, have a meeting with a representative to make sure everyone is on the same page. If you do this, you’ll be able to relax knowing you’ve done your homework. Chances are, if you’ve gone through this process, you’ll end up with a competitive price and a quality job.

6. How do we know how long it will take to complete our project?

First and foremost, we are committed to arriving on time and finishing on schedule every time; we don’t make any time commitments that we cannot live up to.

The first step we take with any project is to properly plan; the better the plan, the less that can go wrong to delay a painting project. Our experience with developing the proper plan for each project results in extremely accurate projections for the length of any given project. If you have a timeline, we will accommodate, adding more staff to ensure the project is finished on time. If you’re in a hurry, we can usually provide a quote the same day we preview a project and start the next day.

7. Do paint jobs include any sort of warranty?

We offer 2, 3 & 5 year workmanship guarantees on projects, depending on the substrates and project conditions. Different products come with different warranties or guarantees. The products and their available warranties/guarantees depend on what substrate is being painted.

We highly recommend hiring a reputable company and making sure you’re satisfied with the work before you make your final payment and consider the job complete.

8. When can you start?

We can usually start tomorrow or any day after that. We have a large number of experienced staff to meet your scheduling needs.

9. What is the process from quote to finished product?

  • Call 604.418.7769or email to make an appointment for a free estimate.
  • The initial appointment with an Imperial Painting Ltd. representative is to review the proposed project.
  • We provide a quote.
  • If you choose to hire us, we schedule the project at this point.
  • You choose colours prior to starting project.
  • We start project as agreed.
  • We finish project as agreed.
  • You do a final walk around and make sure you’re satisfied with the finished product.
  • We immediately address any possible deficiencies.
  • We invoice for the completed project.

10. How do I know you have Worksafe BC and Insurance?

We will provide you with a clearance letter from Worksafe BC as well as a copy of our insurance certificate at the start of any project. We carry five million dollars in liability insurance. Our staff have also been subjected to criminal record checks.

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